Data Protection Policy

CLARIOS Privacy Notice

CLARIOS and its affiliated companies (collectively CLARIOS, we, us or our) care about your privacy and are committed  to  protecting  your  Personal Information  in  accordance  with  fair  information  practices  and  applicable data privacy laws.


1. Scope
2. Identity of Data Controller
3. Categories of Personal Information
4. Legal bases for processing
5. Purposes of processing
6. Recipients of Personal Information
7. International Transfers
8. Retention
9. Protection of Personal Information
10. Our websites
11. Your rights
12. Consent and withdrawal of   consent
13. How to exercise your rights
14. Complaints
15. Automated Decision Making
16. How to Contact Us
17. Modifications to our Privacy Notice
18. Local addenda for certain countries

1. Scope:

This  Privacy  Notice  explains  how  we  collect  and  use  Personal  Information.  “Personal  Information” means any information relating to an identified or identifiable natural person; one who can be identified, directly or indirectly, by reference to an identifier such as name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect Personal Information in a variety of ways through our normal business activities, both online and offline. This includes, for example, when you place orders or purchase products or services from us, enter into  agreements  or  communicate  with  us,  or  visit  and  use  our  websites.  We  also  receive  Personal Information from our customers in order to perform services on their behalf.

2. Identity of Data Controller:

To identify the CLARIOS entity(ies) responsible for the processing of your Personal Information, you can ask your CLARIOS   business   contact,   consult   the   list   of   our   locations   on   the   CLARIOS   public   website   ( or contact our Privacy Office (

3. Categories of Personal Information:

Personal Information that we may collect and process includes:

•Contact Information that allows us to communicate with you, such as your name, job title, age and  prefix,  username,  mailing  address,  telephone  numbers,  email  address  or  other  addresses  that  allow  us  to  send  you  messages,  company  information  and  registration  information  you  provide on our website.

•Relationship Information that helps us do business with you, such as the types of products and services that may interest you, contact and product preferences, languages, creditworthiness, marketing preferences and demographic data.

•Transactional Information about  how  you  interact  with  us,  including  purchases,  inquiries,  customer  account  information,  order  and  contract  information,  delivery  details,  billing  and  financial data, details for taxes, transaction and correspondence history, and information about how you use and interact with our websites.

•Security and Compliance Information that helps us to secure our interests, including information for conflict checks, fraud prevention and internal verification, as well as information necessary for the security of our premises, such as visual recordings.

•Behavioural  Information  that  helps  us  and  our  partners  create  inferred  or  assumed details relating  to  your  behaviour  and  interests,  based  on  your  online  activity  –  this  is  most  often  collated and grouped into “segments” (e.g., there may be a segment for men, living in London and  aged  under  25,  who  like  sports),  and  is  often  associated  with  certain  elements  of  your  Technical Information (see below).

•Technical Information  about  your  systems  and  devices.  For  example  this  might  include  your internet protocol  (IP)  address,  login  data,  browser  type  and  version,  time  zone  setting  and  location,  browser  plug-in  types  and  versions,  operating  system  and  platform  and  other  technology on the devices you use to access this website, open our emails or use our services. This is often collected by, and associated with, the cookies and other technologies referred to in 3 the section of this Privacy Notice labelled Our Websites.

•Our  products  may  collect  system  and  event  information  relating  to  their  setup,  configuration  and  operation,  as  well  as  information  collected  by  our  products  in  their  ordinary  course  of  operation. The nature and extent of the information collected by our products will vary based on the type and function of the product and the type of services for which they are used, subject to applicable laws.

Please  note  that  in  addition  to  Personal  Information  we  collect  from  you  directly,  we  may  also receive certain of the Personal Information outlined above from third-party sources. For example, a business  partner  may  share  your  Contact  Information  with  us  if  you  have  expressed  interest  in  learning  specifically  about  our  products  or  services,  or  the  types  of  products  or  services  we  offer.  We also  obtain  your  Personal  Information  from  other  third  parties,  such  as  the Technical  and  Behavioural  Information  we  receive  from  our  marketing/advertising  partners  (e.g.,  Google  and  Facebook), publicly-available sources, and data providers/brokers.

4. Legal bases for Processing:

In respect of each of the Purposes for which we use your Personal Information,  we are required to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases – which one applies will depend on the relevant processing activity we are carrying out:

•The performance of a contract we have with you or to take requested steps before entering into that contract (e.g., a contract to provide you with our services/products).

•The legitimate interests of CLARIOS, which are our usual business activities.

•Compliance with our legal obligations under applicable law.

•Consent, where required, and to the extent of applicable law.

•To protect the vital interests of a person, where required, and to the extent of applicable law.

If you want to be informed about the specific legal basis we rely on to process your Personal Information for a particular purpose, you can ask your CLARIOS business contact or contact our Privacy Office (

What happens when you do not provide necessary Personal Information? In certain circumstances, we need to process your Personal Information either to comply with our legal obligations under applicable law, or to perform the terms of the contract we have (or are trying to enter into) with you. In these circumstances, where you fail to provide that necessary Personal Information when requested, we may not be able to perform the contract we have (or are trying to enter into) with you.   

5. Purposes of Processing:

•Fulfilling your orders for products or services and related activities, such as product and service delivery,  customer  service,  account  and  billing  management,  support  and  training,  product  update and safety related notices, and to provide other services related to your purchase.

•Managing   our   contractual   obligations   and   your   ongoing   relationship   with   us,   including   interacting with you, analyzing and improving the products and services we offer, informing you about our products or services, as well as special offers and promotions.

•Ensuring the security of our websites, networks and systems, and premises, as well as protecting us against fraud.

•Managing  our  everyday  business  needs,  such  as  payment  processing  and  financial  accountmanagement,  product  development,  contract  management,  marketing/advertising,   website and  e-communication administration,  fulfillment,  corporate  governance,  audit,  reporting  and  legal compliance.

6. Recipients of Personal Information:

•Third  Parties: We  may  use  third  parties  to  provide  or  perform  services  and  functions  on  our  behalf.  We  may  make  Personal  Information  available  to  these  third  parties,  to  perform  these  services and functions. Any processing of that Personal Information will be on our instructions and compatible with the original purposes. We may also use third parties to provide or perform services  and  functions  on  our  behalf  who  will  process  Personal  Information  for  their  own  purposes as well as in accordance with our instructions.

•As Required by Law: We may also make Personal Information concerning individuals available to  public  or  judicial  authorities,  law  enforcement  personnel  and  agencies  as  required  by  law,  including to meet national security or law enforcement requirements, and including to agencies and courts in the countries where your information is stored, which may be outside your home country.  Where  permitted  by  law,  we  may  also  disclose  such  information  to  third  parties  (including  legal  counsel)  when  necessary  for  the  establishment,  exercise  or  defense  of  legal  claims or to otherwise enforce our rights, protect our property or the rights, property or safety of  others,  or  as  needed  to  support  external  audit,  compliance  and  corporate  governancefunctions.

•Mergers & Acquisitions: Personal Information may be transferred to a party acquiring all or part of  the  equity  or  assets  of  CLARIOS  or  its  business  operations  in  the  event  of  a  sale,  merger, liquidation, dissolution, or other.

•Affiliates: We may also transfer and share such information to CLARIOS affiliates in compliance with applicable law.

7. International Transfers:

The  third  parties,  subsidiaries  and  affiliates  to  which  your  Personal  Information  can  be  disclosed  may  be  located  throughout  the  world;  therefore  information  may  be  sent  to  countries  having  different  privacy  protection standards than your country of residence. In such cases, we take measures to ensure that your Personal  Information  receives  an  adequate  level  of  protection  and EU  Commission-approved Standard Contractual Terms to protect your Personal Information – if you wish to receive a copy of these Standard Contractual   Terms,   you   can   ask   your   CLARIOS   business   contact   or   contact   our   Privacy   Office   (

8. Retention:

We  will  retain  your  Personal  Information  as  long  as  necessary  to  achieve  the  purpose  for  which  it  was  collected,  usually  for  the  duration  of  any  contractual  relationship  and  for  any  period  thereafter  as  legally  required or permitted by applicable law.

9. Protection of Personal Information:

Security  measures  for  protecting  Personal  Information:  We  apply  appropriate  technical,  physical  and  organizational measures that are reasonably designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against other unlawful forms of processing. Access to Personal Information is restricted to authorized recipients on a need-to- know basis. We  maintain  a  comprehensive  information  security  program  that  is  proportionate  to  the  risks  associated  with  the  processing.  The  program  is  continuously  adapted  to  mitigate  operational  risks  and  to  protect  Personal Information, taking into account industry-accepted practices. We will also use enhanced security measures when processing any sensitive Personal Information.

How we protect Personal Information we process on behalf of our customers (as Data Processor): In some instances,  we  process  Personal  Information  on  behalf  of  our  customers  as  a  service  (in  a  data  processor  capacity). We collect and process this Personal Information only as instructed by our customer and will not use  or  disclose  it  for  our  own  purposes.  We  maintain  information  security  controls  to  protect  your  information and will only disclose or transfer the Personal Information as instructed by the customer or to provide  the  requested  service.  Unless  otherwise  instructed  by  the  customer,  we  treat  the  Personal Information we process on behalf of our customers in line with our commitments on disclosure and transfer as set forth in this notice.

10. Our websites:

•Cookies, usage data and similar tools

When you visit our websites or interact with our emails, we may collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons. In many cases, the information we collect using cookies and other tools is used in a non- identifiable way, without any reference to Personal Information.

Cookies are small text files that a website transfers to your computer or other device’s hard drive through your web browser when you visit a website. We may use cookies to make website sign-in  and  usage  more  efficient,  and  to  tailor  your  browsing  preferences  and  improve  the  functionality  of  our  websites.  Cookies  can  be  used  for  performance  management,  and  for  collecting information on how our website is being used for analytics purposes. They can also be used for functionality management, enabling us to make the user’s visit more efficient by, for example, remembering language preferences, passwords and log-in details. There are two types of cookies: session cookies, which are deleted from your device after you leave the website; and persistent cookies, which remain on your device for longer or until you delete it manually.

We  may  use  Flash  Cookies  (also  known  as  Local  Stored  Objects)  and  similar  technologies  to  personalize and enhance your online experience. The Adobe Flash Player is an application thatallows rapid development of dynamic content, such as video clips and animation. We use Flash cookies for security purposes and to help remember settings and preferences similar to browser cookies, but these are managed through a different interface than the one provided by your web browser. To manage Flash cookies, please see the Adobe website or visit We may  use  Flash  cookies  or  similar  technologies  for  behavioral  targeted  purposes  or  to  serve  interest-based advertising.

Our server logs may also collect information about how users utilize the websites (usage data). This data may include a user's domain name, language, type of browser and operating system, Internet service provider, Internet protocol (IP) address, the site or reference directing the user to the website, the website you were visiting before you came to our website and the website you visit after you leave our site, and the amount of time spent on the website. We may monitor and utilize usage data to measure the website's performance and activity, improve the website's design and functionality or for security purposes.

We may also use pixel tags and web beacons on our website and in our emails. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel  tags  and  web  beacons  generate  a  notice  of  that  action.  These  tools  allow  us  to  measure  response to our communications and improve our web pages,  communications and promotions.You can change your browser settings to block or notify you when you receive a cookie, delete cookies or browse our website using your browser’s anonymous usage setting. Please refer to your  browser  instructions  or  help  screen  to  learn  more  about  how  to  adjust  or  modify  your  browser settings. If you do not agree to our use of cookies or similar technologies which store information on your device, you should change your browser settings accordingly. You should understand that some features of our websites may not function properly if you do not accept cookies or these technologies.

Where required by applicable law, you will be asked to consent to certain cookies and similar technologies before we use or install them on your computer or other device.

•Data Sharing and Browser Do Not Track Requests: Because we do not (and do not permit others) to track our website visitors, we do not process web browser Do Not Track signals. To learn more about browser tracking signals and Do Not Track please visit

•Linked sites: We may provide links to third parties' websites (“linked sites”) from our websites. Linked  sites  are  not  necessarily  reviewed,  controlled  or  examined  by  us.  Each  linked  site  may  have  its  own  terms  of  use  and  privacy  notice,  and  users  must  be  familiar  and  comply  with  all  such  terms  when  using linked  sites.  We  are  not  responsible  for  the  policies  and  practices  of   any  linked  site,  or  any  additional links  contained  in  them.  These  links  do  not  imply  our  endorsement of the linked sites or any company or service and we encourage users to read these linked sites’ terms and notices prior to using them.

•Children: Our websites are not directed at children and we do not use our websites to knowingly solicit Personal  Information  from  or  market  to  children.  If  we  learn  that  a  child  has  provided  Personal  Information through  one  of  our  websites,  we  will  remove  that  information  from  our systems.

•Google Analytics: We may also use Google Analytics on our website to collect information about your online activity on our websites, such as the web pages you visit, the links you click, and the searches you conduct on our websites. We may use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they  visited.  The  information  generated  by  those  cookies  and  your  current  IP-address  will  be  transmitted by your browser to and will be stored by Google on servers in the United States and other  countries.  Google  will  use  this  information  on  our  behalf  for  the  purpose  of  evaluating  your use of our website as described above. The IP address collected through Google Analytics will not be associated with any other data held by Google. For more information    about    the    information  gathered using Google Analytics please visit You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of our websites. You may download and install the Google Analytics Opt-out Browser Add-on available here:

•Google Remarketing Technology: Our websites may use Google’s remarketing technology. This technology enables users who have already visited our online services and shown interest in our services  to  see  targeted  advertising  on  the  websites  of  the  Google  partner  network.  Likewise users that are similar to the visitors of our website can be addressed. The information generated by the cookie about the website use will be transmitted to and stored on servers in the United States by Google. In the event that the IP address is transferred, it will be reduced by the last 3 digits. Using cookies, the user behavior on a website can be analyzed and subsequently utilized to provide targeted product recommendations and advertising based on the user’s interests. If you would prefer to not receive any targeted advertising, you can deactivate the use of cookies for these purposes through Google by visiting the website: Alternatively,  users  can  deactivate  the  use  of  cookies  by  third  party  providers  by  visiting  the  Network  Advertising  Initiative’s  deactivation  website  (  Please  note  that  Google  has  its  own  data  pr  otection policy which is independent of our own. We assume no responsibility or liability for their  policies  and  procedures.  Please  read  Google’s  privacy  policy  before  using  our  websites  (

•Facebook Conversion Tracking: Our websites may utilize the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the Personal Information of any individual user. However, the collected data are saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie  will  be  saved  onto  your  computer  for  these  purposes.  Only  users  over  13  years  of age may  give  their  permission.  Please  click  here  if  you  would  like  to  revoke  your  permission:

11. Your Rights:

Under certain circumstances, by law you have the right to:

•Request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

•Request  correction  of  the  Personal  Information that  we  hold  about  you.  This  enables  you  to  have any incomplete or inaccurate information we hold about you corrected.

•Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have exercised your right to object to processing (see below).

•Object to processing of your Personal Information. This right exists where we are relying on our legitimate  interests as  the  legal  basis  for  our  processing  and  there  is  something  about  your  particular situation, which makes you want to object to processing on this ground. You also have the  right  to  object  where  we  are  processing  your  Personal  Information  for  direct  marketing  purposes.

•Request the restriction of processing of your Personal Information. This enables you to ask us to  suspend  the  processing  of  Personal  Information  about  you,  for  example  if  you  want  us  to  establish its accuracy or the reason for processing it.

•Request the transfer of your Personal Information.  We will provide to you, or a third party you have  chosen,  your  Personal  Information  in  a  structured,  commonly  used,  machine-readable format.  Note  that  this  right  only  applies  to  automated  information  which  you  initially  provided  consent for us to use or where we used the information to perform a contract with you.

12. Consent and Withdrawal of Consent:

By   providing   Personal   Information  to   us,   you   understand   and   agree   to   the   collection,   processing,   international  transfer  and  use  of  such  information  as  set  forth  in  this  Privacy  Notice.  Where  required  by  applicable law we will ask your explicit consent.

You may always object to the use of your Personal Information for direct marketing purposes or withdraw any  consent  previously  granted  for  a  specific  purpose,  free  of  charge  by  clicking  on  relevant  links  on  our  websites,   following   the   directions   contained   in   an   email   or   by   contacting   our   Privacy   Office   at

13. How to exercise your rights:

If you want to exercise any of the rights described above, please contact

Typically, you will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, except in relation to Withdrawal of Consent (see above), we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.

We  may  need  to  request  specific  information  from  you  to  help  us  confirm  your  identity  and  ensure  your  right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We  try  to  respond  to  all  legitimate  requests  within  one  month.  Occasionally  it  may  take  us  longer  than  a  month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

14. Complaints:

If  you  would  like  to  make  a  complaint  regarding  this  Privacy  Notice  or  our  practices  in  relation  to  your  Personal Information, please contact We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that you can contact your local data protection supervisory authority.

15. Automated Decision-Making:

Please note that we do not currently make any decisions about you based solely on automated processing (a term which includes profiling techniques) which produce legal (or similarly significant) effects concerning you.

CLARIOS respects your rights under law regarding automated decision-making. So, if we do start engaging in such automated decision-making processes, we will let you know and update this Privacy Notice accordingly.

16. How to contact us:

If  you  would  like  to  communicate  with  us  regarding  privacy  issues  or  have  questions,  comments  or  complaints, please contact our Privacy Office at

17. Modifications to our Privacy Notice:

We reserve the right to change, modify, and update this Privacy Notice at any time. Please check periodically to ensure that you have reviewed the most current notice.

18. Local addenda for certain countries:

We  have  extended  the  Privacy  Notice  with  specific  information  for  certain  countries  where  required  by  applicable  local  law.  You  can  find  these  complementary  notices  through  the  local  addenda  links  on  the  Privacy homepage.



This Privacy statement is effective as of: 1 May 2019